Supporting you throughout your Pure journey

Experienced implementation team

We understand that transitioning to a new system is complex. That’s why implementing Pure involves a comprehensive onboarding process—including orientation calls, execution plans, and access to informative tools and help desk support.

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Outstanding customer support

Our aim is to enable you to resolve any issues with your Pure system quickly and effectively—no matter where you are. Our self-service environment is curated to ensure you can find the assistance you need instantly, either via relevant information online or by reaching out to our global team of product specialists.

On-campus toolkit

Our toolkit is designed to give you a comprehensive understanding of how the system works, empowering you to successfully roll out Pure on campus and support its adoption across your institution.

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In-product guides

Interactive documentation embedded within the system allows all your teams—from researchers to library professionals and research managers—to get the most out of Pure.

Dedicated consultants

As your organization grows, its research needs evolve too. Our in-region customer consultants stay in touch with you, providing guidance on how you can optimize processes to derive more value from Pure, and ensure the continued success of your institution.

Reliable hosting options

Pure is all about saving you time and effort so you can focus on your core business. Each Pure installation is implemented as a full software as a service cloud solution. Elsevier hosts and maintains Pure on Amazon Web Services (AWS) globally, and Aliyun in China. This enables both automatic upgrades and client-requested or scheduled upgrades to the Pure system.

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Trusted partnerships

Pure evolves with you. We ensure that we’re prepared to meet your future needs by consistently exchanging ideas with you. Working together, we define, develop and implement the best RIMS for your institution. Our clients often join us as pilot development partners, having direct involvement in how Pure evolves.

Product roadmap

Pure’s goal is to empower you with tools that help you unlock your research potential. Our product development teams draw on feedback received from you and the global Pure community to design and deliver features and functionalities that will continue to support you into the future. Almost 70% of Pure’s development roadmap is inspired by your requirements.

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Security

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  Organizational security: Dedicated security teams and ongoing staff training

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  Access controls: Physical and logical authentications to protect customer data

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  Operational security: Incident logging, monitoring and management

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  Business continuity: Streamlined disaster recovery processes

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  Compliance: Industry-leading data security standards, rules and regulations

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  Based on industry best practices: Policies, standards and guidelines reviewed and updated regularly

ISO 27001 certified

Our policies, standards and guidelines are fully certified under ISO/IEC 27001:2013.

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Pure International Conference

At the heart of our mission lies the commitment to foster a vibrant global community of Pure users. This dedication led us to establish the Pure International Conference in 2015. Year after year, we welcome hundreds of users spanning the global continent, coming together to share insights, experiences, and innovations.

Our conferences are a testament to the vibrant spirit of our community, offering a diverse range of tracks encompassing talks, panel discussions, workshops, poster sessions and masterclass training. Join us in strengthening this dynamic network of Pure enthusiasts.

Watch previous conferences 2022(opens in new tab/window), 2021(opens in new tab/window), 2020(opens in new tab/window), 2019(opens in new tab/window), 2018(opens in new tab/window), 2016(opens in new tab/window).

Global user community

Building a trusted community of Pure users paves the path forward. Our global user community includes more than 10 user groups around the world that focus on exchanging experiences, and discussing local and global themes. We actively support our user groups and seek their opinions and expertise to further enhance the Pure experience.